Support
Need help with Itemlit? Check the FAQ below or contact us directly.
Frequently Asked Questions
How does Itemlit work?
Photograph your item, choose a marketplace or catalog goal, then select studio or lifestyle backgrounds. Compare each AI result with the original and check labels, color, shape, and condition before exporting.
Do I need an account?
No sign-in is required to start. Itemlit creates a device-linked account for previews and purchases. You can optionally connect Apple or Google to protect access across devices.
How do credits work?
Each selected background uses credits. Starter credits create watermarked previews. Verified purchases unlock standard-quality results and watermark-free export. Weekly and monthly subscriptions include 20 and 70 credits per cycle; one-time packs add 25, 70, or 140 credits.
Are my photos stored or used for training?
Photos and generation requests pass through our service to configured AI providers. Content may be retained for delivery, recovery, reliability, abuse prevention, or support. Use only photos you own or are authorized to use; see our Privacy Policy for details. From October 10, 2026 at 00:00 UTC, eligible free generated images are available online for 30 days after creation. Earlier free results covered by this new limit will remain available until at least November 9, 2026 at 00:00 UTC. Download results you want to keep before they expire. Paid results keep their applicable purchase terms, and server cleanup does not remove downloaded copies. See the Privacy Policy for details.
How do I manage or cancel my subscription?
Manage or cancel the subscription in the store where you purchased it: Apple ID Subscriptions on iOS or Google Play Subscriptions on Android. Cancellation stops future renewals; the store shows the current billing period and terms.
Can I get a refund?
Request a refund through Apple or Google Play, according to the store where you purchased. Refund eligibility and decisions follow that store's policies.